I’m a Lead Product Designer at DigitalOcean. Previously, I was a Design Manager at Nava PBC, Senior Designer and Service Design Practice Lead at USAA, and Product Designer at IBM. I’m based in Philly. Go birds. 🤘🏻
At DigitalOcean, I design cloud experiences for developers.
I lead product and platform-wide design efforts. I also focus on improving team operations and identifying new roadmap opportunities.
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Managed Kubernetes
Increased product activation by helping developers get started with one of our most complex products.
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Support
Met a critical customer need by launching support plans with a self-service sign-up experience.
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Product taxonomy
Improved discovery of offerings by evolving our product categorization to reflect our users’ mental models.
At Nava PBC, I helped the government migrate their applications from data centers to the cloud.
I designed products for developers to support the Centers for Medicare & Medicaid Services in their cloud transformation while managing designers on other government contracts.
Dear government, don’t @ me.
If you want to learn more about this work, reach out.
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Application migration
Improved visibility of onboarding status with a new authenticated migration management dashboard.
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Services and docs
Increased teams’ self-sufficiency by creating a source of truth for migration resources.
At USAA, I designed cross-platform banking experiences for the military community.
I led money management and movement design efforts. I also focused on scaling service design practices in a newly formed 250+ design org.
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Junior enlisted membership
Diagnosed the root cause of a decline in active duty membership and identified new opportunities.
At IBM, I designed enterprise-scale experiences for the Watson and Cloud Platform.
I designed cloud services that codified production-grade environments and evolved how IBM provides support.
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Schematics
Launched a product that automated cloud resource management and reduced errors caused by misconfigured infrastructure
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Support
Addressed the fragmented support ecosystem by reimagining the customer and support engineer experience.