Susan Johnson

Product Designer based in Austin, TX
with a focus in Design Research, Service Design, and Facilitation

I’m keen on achieving research-based solutions and I’m attracted to the complexity of solving enterprise-scale problems. You can find me scribbling on whiteboards and helping shape the design paradigm at USAA for banking and cross-enterprise initiatives.

USAA Banking

Tackling money management experiences through collaborating cross-disciplines and developing human-centered design practices at scale.

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USAA Banking

Tackling money management experiences through collaborating cross-disciplines and developing human-centered design practices at scale.

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IBM Support

Strategizing and designing a unified platform for clients that are looking for an optimal support experience and for the support engineers providing it.

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IBM Support

Strategizing and designing a unified platform for clients that are looking for an optimal support experience and for the support engineers providing it.

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IBM Cloud Platform

Enhancing the user experience for a cloud platform through prioritizing content strategy and a holistic persona overview.

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IBM Cloud Platform

Enhancing the user experience for a cloud platform through prioritizing content strategy and a holistic persona overview.

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Trex Looks

Educating consumers on how to style their outdoor space while shifting the deck building paradigm.

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Trex Looks

Educating consumers on how to style their outdoor space while shifting the deck building paradigm.

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SUSAN JOHNSON

I’m keen on achieving research-based solutions and I’m attracted to the complexity of solving enterprise-scale problems. You can find me scribbling on whiteboards and helping shape the design paradigm at USAA for banking and cross-enterprise initiatives.

USAA Banking

USAA Banking

IBM Support

IBM Support

IBM Cloud Platform

IBM Cloud Platform

Trex Looks

Trex Looks

Other clients I’ve had the pleasure of working with

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