IBM Cloud Platform
SERVICE EXPERIENCE + DESIGN
Having been on a design team for IBM’s Cloud Platform, I have worked on a variety of initiatives as well as the launch of a platform service. My initiatives focused on the discoverability and consumption of content such as components, samples, machine learning models, data sets, cloud best practices, and more. Another one of my initiatives was devising a strategic framework to prioritize efforts in the platform. Through user research, competitive analysis, and tracking the current experiences in the platform, we were working towards continuously improving discoverability and broadening appeal to new user groups.
I work with a team of designers, product managers, technical writers, and developers.
Strategy, UX research, UX and UI design, and UX writing.